FAQ2019-04-05T14:42:51+10:00

FREQUENTLY ASKED QUESTIONS

How long will my order take to be delivered?2022-08-23T10:15:52+10:00

Your order is specially crafted, allow 2-4 weeks to receive your products.

Can I return my products or get a refund?2019-04-04T13:40:57+10:00

Due to the nature of the products, we only accept exchanges within 7 days of delivery for faulty or damaged packaging. We do not offer refunds or exchange for opened or used products.

My products arrived damaged, what should I do?2019-04-04T13:41:36+10:00

Email [email protected] within 7 days of delivery. Include your full name, address and upload a clear image of damaged product for processing. A full replacement of product will be provided once approved

Is it safe to use while I’m pregnant?2019-04-04T13:42:17+10:00

Always consult your doctor first before using any products with essential oils. Some essential oils may be advised to be avoided during pregnancy.

How do I use these products?2019-04-04T13:43:09+10:00

The easy to follow instructions for each product is on the back of every bottle.

How much water do I mix with the exfoliant?2019-04-04T13:43:46+10:00

Just add small amounts of water until you reach the preferred consistancy. (A paste is ideal for a drawing mask and can be a little more fluid for a basic daily exfoliation)

Whats so good about it?2019-04-04T13:44:52+10:00

Australian Handmade
Naturally Derived Ingredients
100% Vegan
Organic Ingredients where possible
Australian Oils, Fruits and Extracts
Aromatherapy Oils
Sustainable and Ethical Ingredients
Cruelty Free
Natural Preservatives
No Parabens or SLS
Nothing Synthetic or Artificial
Sustainable Packaging

Is it SAFE?2019-04-04T13:46:08+10:00

Yes!

No Sulphates
No Parabéns
No Phthalates
No Petrochemicals
No Synthetic Colours
No synthetic fragrances

Will it work for me?2019-04-04T13:47:08+10:00

Yes! LURVE is designed to bring the natural harmony and ph balance to all skin types and gives you a healthy glow with much needed TLC. (Please read the reviews from all women of all ages with all skin types and concerns)

Ok, I am using my product kits daily, what else can I do to improve my skin?2019-04-04T13:48:05+10:00

Taking your vitamins, eating lots of fresh fruit and vegatables and drinking at least two litres of water everyday will help flush out toxins and feed you skin the anti oxidants and nutrients it needs from the inside.

What products should I use?2019-04-04T13:49:00+10:00

The range is designed for all skin types and takes extra care of sensitive or reactive skin. To make it really easy to look after your skin and keep your regime simple and affective the products are put into kits.

The Native Starter Kit is where you begin, this is your basic daily routine that keeps your skin naturally balanced.
Add the Anti Ageing Kit if your concerns are fine lines and premature ageing. This range plumps and regenerates the cells.
Add the Renew Kit if you feel you need a really deep clean and want to address pores, pigmentation, any breakouts, dehydration.

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